Frequently Asked Questions

What type of coffee does MÉLO COFFEE offer?
MÉLO COFFEE offers carefully selected specialty coffees chosen for their flavor, quality, and overall drinking experience. Each product page includes tasting notes and roast information to help you find your perfect cup.

Do you sell whole bean or ground coffee?
Please select from the available options shown on each product page. Availability may vary by coffee.

How should I store my coffee?
For the best experience, keep your coffee sealed in a cool, dry place away from direct sunlight, heat, moisture, and strong odors.

When will my order ship?
Orders are processed as quickly as possible. Processing and delivery times may vary depending on order volume, weekends, holidays, and the shipping carrier. Tracking information will be provided when available.

Can I change or cancel my order?
Orders may be canceled within 15 minutes of purchase. After that window, your order may enter processing and we cannot guarantee changes or cancellations.

Can I return coffee?
Because coffee is a consumable product, we cannot accept returns or exchanges because of personal taste preferences or a change of mind. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help.

What if my package arrives damaged or I receive the wrong item?
Please contact us with your order number and photos of the product and packaging. We’ll review the issue and work with you on an appropriate resolution.

Do you accept returns on merchandise?
Unused, non-food merchandise may be eligible for return within 14 days of delivery, provided it is unused and in its original condition and packaging. Please see our Return & Refund Policy for full details.

How can I contact MÉLO COFFEE?
For questions about your order or our products, please use our Contact page or email us at MelocoffeeLLC@hotmail.com.