Shipping policy

MÉLO COFFEE Shipping Policy

Order Processing

Orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, and holidays.

Shipping

Shipping rates and available shipping options are calculated and displayed at checkout.

Once an order has been shipped, customers will receive tracking information when available.

Please note that estimated delivery dates are estimates and are not guaranteed. MÉLO COFFEE is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, or other circumstances outside of our control.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information. Once an order has entered fulfillment or shipped, we may not be able to change the address.

Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost in transit, please contact us with your order number and relevant photos or information so we can assist you.

Multiple Shipments

Some orders containing different product types may be fulfilled separately and arrive in multiple packages.

Questions

For questions regarding your order or shipment, please contact MÉLO COFFEE through our Contact page.