Refund policy

MÉLO COFFEE — Return & Refund Policy

We want you to enjoy every MÉLO COFFEE purchase. If there is an issue with your order, please contact us and we will do our best to make it right.

Coffee Products

Due to the consumable nature of coffee products, we are unable to accept returns or exchanges on coffee due to personal taste preferences or change of mind.

If your coffee arrives damaged, defective, or you receive the incorrect product, please contact us within 7 days of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we may provide a replacement or refund, depending on the circumstances.

Merchandise & Accessories

Unused, non-food merchandise may be eligible for return within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or credit card company additional processing time for the refund to appear.

Order Cancellations

Orders may be canceled within 15 minutes of purchase. After this cancellation window has passed, orders may enter processing and we cannot guarantee that they can be changed or canceled

For questions about returns, refunds, or damaged orders, please contact MÉLO COFFEE through our Contact page.

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Refund policy